Webinars

Trainers and other leaders will enjoy this tactical and practical session chock full of facilitating and coaching suggestions which can be applied immediately in a variety of situations.

This BSA program will focus on the prevention of financial crimes.

This webinar will walk you through the compliance maze related to Ability to Repay, Qualified Mortgage, High Cost & Higher-Priced Mortgage Loans.

Digital assets may not be part of your institution’s plan, but that doesn’t mean your customers are not participating in this arena. As millions of Americans engage in digital assets, financial institutions must understand the risks, red flags, and examiner expectations. Join us as we explain the digital asset terminology and current guidance and expectations.

Flood insurance compliance can be complicated and it’s easy to get into hot water with your examiners. Let us set you on the right path!

Call centers create a competitive advantage for organizations, whether there are two or two hundred people answering calls. This webinar will help call center managers establish training and practice coaching techniques that ensure agents know how to effectively use the technology and are inspired to perform.

A well-structured training strategy is crucial for success in today's competitive environment.

Financial statements and tax returns can be prepared on a cash or accrual basis. The difference in the two accounting methods is vast. Both methods have their advantages and disadvantages. Unfortunately, financial institution professionals often do not have a say in the type of accounting method the client will present to them.

A lot of attention is being paid to the five generations in the workplace and the problems that can create. In particular, the more experienced generations complain about the younger generations, and the younger generations feel confused and undervalued. What if we shifted our thinking from “problems to solve” to “talent to leverage?”