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Workplace Violence: Prevention & Response

This session will cover the critical topic of workplace violence – how to prevent it and what to do when confronted with it. Whether it's angry customers, disgruntled coworkers, or domestic violence that spills over into the workplace, we must be prepared to handle these volatile situations.

Upcoming
Thursday, November 14th, 2024
10:00 am - 11:30 am
Presented by Carol Dodgen
$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Compliance
  • Customer Service
  • Human Resources
  • Teller
  • Branch Manager
  • Commercial Lender
  • Compliance Officer
  • Customer Service Representative
  • Human Resources Officer
  • Loan Operations Manager/Specialist
  • New Accounts Representative
  • Private Banker
  • Risk Manager
  • Security Officer
  • Senior Management
  • Small Business Lender
  • Teller
  • Training Manager
  • Trainer

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In a world of uncertainty and increasing danger, how can we protect ourselves? Early recognition and avoidance of threats can be the deciding factor in whether you become a victim or not.

This session will open your eyes to critical environmental and behavioral clues that warn of danger. We will discuss cases and recent events to extract pre-incident indicators and analyze the best responses.

Whether it be angry customers, disgruntled coworkers, domestic violence issues that spill over into the workplace, or an individual stressed out and fed up who chooses your office and your employees to terrorize, we must be equipped to handle whatever walks through our doors. This session will also provide crucial skills to identifying threats and avoiding unsafe situations.

Being aware of your surroundings and learning to recognize and heed nuances of danger could save your life. In this session, we will learn where our greatest threats come from, how to reduce risk, and skills for dealing with danger.

Why do we often get “a bad feeling” about a person or situation? Participants will have a clear understanding of existing violence problems, ways to recognize warning signs, and prevention policies and methods. Anyone can benefit from this information, and most will find the material covered to be useful in their personal life as well.

What You'll Learn

  • Types of workplace violence
  • Recent case studies
  • Recognizing warning signs
  • De-escalation techniques
  • Preventative physical security measures
  • Necessary policies and procedures
  • Making yourself and your institution a less attractive target
  • Situational awareness
  • The high cost of complacency
  • Eliminating and mitigating risk

Who Should Attend

This webinar will benefit anyone who wants to understand workplace violence further.

Carol Dodgen

Instructor Bio

Carol Dodgen is the owner of Dodgen Security Consulting. Since 1998, her company has been providing services for businesses, financial institutions, and government entities to include training, ATM lighting inspections, and security assessments. Before forming her company, Carol served as the security training officer for Compass Bank. She earned her Master's Degree in Criminal Justice and spent several years as an adjunct criminal justice instructor. Carol is a nationally recognized speaker who has provided training for over 100,000 corporate, manufacturing, utility, law enforcement, and security personnel over the past 26 years. Carol earned her CPD (Crime Prevention Designation) and provides instruction on Crime Prevention Through Environmental Design (CPTED), Workplace Violence Prevention and Response, Robbery Prevention and Response, and Personal Safety. Carol has recently produced several video and e-learning training programs.

In 2009, Carol was appointed by the governor to serve on the newly formed Alabama Security Regulatory Board and served for 6 years as vice-chair of this board which regulates the security guard industry in the state.

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