Does your financial institution have NBFI’s and/or MSB’s as account holders? Is it a challenge to identify those account holders, assess the potential risks they pose to your institution, and monitor those accounts on an ongoing basis?
Webinars
General Compliance
This informative webinar is designed to provide an understanding of the ACH Network and its pivotal role in the financial ecosystem. You will receive a foundational overview of ACH, including its functions in delivering electronic payments. You’ll gain insights into the key participants in the ACH process, such as ODFIs, RDFIs, and third-party service providers, and understand how they collaborate to process transactions seamlessly.
Many organizations leverage a Managed Service Provider (MSP) to manage their IT infrastructure, often providing more expertise while saving some cost. But when it comes to protecting data, the term “cybersecurity” can mean different things to different organizations.
This webinar will provide an overview of the current market for bank mergers and acquisitions, the impacts that regulatory proposals will have on bank deals in the future, and what that means for bank employees.
Your staff is required to have training on OFAC. In this program, we will learn what the OFAC program is all about.
This comprehensive course is tailored to equip new account and customer service representatives with the essential tools, deep insights, and a clear understanding of the compliance and documentation requirements needed to excel in successfully opening new accounts.
Call Centers create a competitive advantage for organizations that train their agents to know what to say, what not to say, and how to sell, while maximizing productivity and quality. Invest in your Call Center agents by ensuring they are well-trained to handle every call with courtesy and grace. It is the Call Center agent’s approach to call handling and member service that determines if they will have the opportunity to increase the relationship with the institution, but also turn the customer into a fan.
How do you deliver value while creating amazing experiences for your depositors? Wow them with an exceptional service experience. Depositors who feel a connection to the people who wait on them feel valued.
It's 2022 and your examiners are due at your financial institution next month. Will your bank pass the test?
Fulfill your credit union training needs with webinars
We offer over 100+ webinars per year for credit unions and 300+ webinars for banks covering topics such as compliance, employee development, coaching, BSA/AML, lending, TRID, as well as trending hot topics like pandemic preparedness, the Cares Act, regulation updates and much more! Delivered by respected financial services industry experts, our webinars are timely, relevant and always engaging.
