Front-line employees are the CEOs of the customer experience. Their every action and reaction significantly impacts your brand's reputation. However, do we train them to see themselves in this influential role, or do we perceive them only as tellers? This training is a must to take your customer experience from ordinary to extraordinary.
Webinars
Human Resources
The way managers treat their team is subtly influenced by what they expect of them. What should you expect? How do you treat them? Learn how to build a team and coach them to success!
Leading an exceptional branch is every branch manager’s goal, right? Unless the branch manager is burned out, burned up, or not well prepared.
Discover your unique coaching strengths and learn practical strategies to build high-performing teams in our interactive webinar. Gain insights into your coaching style, improve team engagement, and walk away with tools to inspire growth and success!
Join us for an informative and engaging webinar on the fundamentals of the bond market! This webinar is designed to provide you and your team with a comprehensive understanding of key concepts, including types of U.S. treasury securities, credit, and interest rate risks. By attending this webinar, your team will gain valuable insights and practical knowledge to help enhance your institution’s investment strategy.
Call center agents, are you looking to take your performance and career opportunities to the next level? In this webinar, you’ll learn best practices that will help you turn customers into loyal and raving fans.
How successful do you expect your tellers to be? How successful do they want to be? How big is the gap between what you want and what they deliver on?
This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.
This webinar will provide market data and best practices information surrounding board compensation and compensation committee responsibilities.
This webinar will provide market data and best practices information surrounding board compensation and compensation committee responsibilities.
Fulfill your credit union training needs with webinars
We offer over 100+ webinars per year for credit unions and 300+ webinars for banks covering topics such as compliance, employee development, coaching, BSA/AML, lending, TRID, as well as trending hot topics like pandemic preparedness, the Cares Act, regulation updates and much more! Delivered by respected financial services industry experts, our webinars are timely, relevant and always engaging.
