Webinars

There are two major sources of red flags: the systems and the frontline. What are your procedures from systems or frontline to investigation to SAR?

This two-hour webinar delves into the responsibilities of collecting appropriate documentation, providing ownership options, titling accounts correctly, and allowing proper access to trust, fiduciary, and minor accounts not only during lifetime but at the death of a signer as well.

In this unique webinar, Anne Lolley will provide an overview of federal compliance laws. This is a great training tool for newer lenders and processors, and the webinar will help even experienced bankers understand the source of the various requirements.

In this day and age of UDAP/UDAAP, it’s clear that how you say what you say in your advertisements is just as important as what you say. Style matters – you must be clear and conspicuous in your wording so as not to confuse and deceive. It’s always useful to learn from others’ mistakes, regardless of your institution’s size or regulator.

These colorful and easy-to-use checklists are designed to chronologically lead lenders and processors through the various lending compliance requirements.

Do you need help understanding the ACH Rule Book? If you are new to operations or just want to confirm you really understand ACH, this course is for you.

Getting started in compliance can be a daunting endeavor. Where to even start? What are the laws, regulations, and guidance that applies financial services? Where can I find all this information to better help me do my job?

We are seeing a rapid shift in the way financial institutions interact with their customers and conduct business to a more remote, online delivery model. Not that these capabilities haven’t always been present, but ever since the pandemic, much more business is conducted remotely, and this is a trend we can expect to continue. What are the requirements to keep in mind when conducting business in this fashion?

Whether because of the complexity or the lack of frequency, opening business accounts seems to create the most angst for many bankers. Seminar participants gain confidence and a clear understanding of the regulatory, compliance, and overall documentation requirements for opening business accounts. With over 50 years of experience, Suzie Jones has a reputation for empowering new account representatives with the skills and tools to protect their organization while, at the same time, focusing on providing quality customer service.