Webinars

Create customer interaction champions: transform attitudes, build skills, and boost confidence with practical strategies and simple tools.

Every company, regardless of industry, is trying to figure out how to attract and retain the right talent. Organizations are also striving to achieve their goals and fulfill their vision described in their strategic plan. But how do you achieve all—attracting and retaining talent while achieving your objectives and fulfilling your vision? Marci Malzahn shares how succession planning fits into your Talent Management Program. She also gives you strategies and ideas on how to integrate your Talent Management Program with your company’s Strategic Plan.

Retaining and engaging talent in a new world of work – does this sound like something you can relate to? The Great Resignation has disrupted employers, and in turn, negatively impacted organizational engagement and culture. Focusing on engagement and culture is key to moving forward, but it may look different than it has in the past.

During this session, we will take the core document from deposit/share accounts handbook and set up a working document so that you can tailor your procedures into the framework we will provide.

Your financial institution’s most precious asset is its frontline. Today’s program will take a look at procedures for the teller. What needs to go into the procedures? What needs to stay out? Who should write the procedures and what is the purpose?

Equipping managers and supervisors with the skills to excel in the hiring and development process is essential for both employee and organizational success. Yet, it’s surprisingly common for individuals to be promoted into leadership roles without receiving proper training in this critical area!

One in five workers have experienced discrimination or unfair treatment at work. In today's workplace environment, organizations need to face a reality gap and realize more work needs to be done in this area.

In today’s highly competitive banking world, you must develop and sustain an edge to consistently win. This workshop is designed to provide you with proven strategies to be the provider of choice for all things banking in your marketplace. 

This program will ramp up leadership skills and address critical supervisory issues necessary to become an extraordinary supervisor.