Webinars

The banking industry has long been familiar with technological upheavals, and generative AI stands as the most recent influential development. This presentation will highlight the top use cases for generative AI in banking and potential unintended consequences.

Have you ever avoided a tough conversation because you don’t like conflict? Congratulations, you are among friends. Most people don’t jump out of bed in the morning thinking, “I hope I get into some conflict today!” Yet, many leaders avoid tough conversations for multiple reasons, generally boiling down to fear. Fear of the person’s reaction, hurting feelings, being taken advantage of, or the desire to be liked can get in the way of curious communication.

This program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an excellent team leader.

Who determines the value of the service being delivered at your institution? Good service is vital to the success of any business. Research says that it takes 10 times the effort to keep a depositor loyal to an institution today in comparison to the effort it takes to get them to choose to do business with the institution in the first place. Employees may execute the transactions accurately and be polite and courteous when interacting with the depositor, but does the customer experience the interaction as satisfactory, but lacking something? The question becomes, Is what I’m doing being experienced by the customer in such a way as to make them feel this was the best service they’ve received?

We focus on the key elements that make up the total compensation package: base salaries, annual incentives, long-term incentives, benefits and prerequisites. The session provides an educational overview of various compensation elements, focusing on current trends/best practices within community and regional banks.

This program will enhance your leadership skills and tackle essential supervisory challenges, equipping you to excel as an outstanding team leader.

Tellers are the key to exceptional customer service, and a superior supervisor can enable them to deliver a top performance. In this webinar, Head Tellers will learn to become accomplished leaders who assist their tellers in reaching their full potential.

This two-part webinar will cover the essentials for training your staff and the importance of establishing robust procedures and clear communication.

Call Centers create a competitive advantage for organizations, whether there are two or two hundred people answering calls. This webinar will help call center managers establish training and practice coaching techniques that ensure agents know how to effectively use the technology and are inspired to perform.