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Human Resources

42 results

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Bank Ethics from the Ground Up

Upcoming
  • Tue, October 31, 2023
  • Presented by Molly Stull
Molly Stull
$279.00

Bank Ethics from the Ground Up

Upcoming
  • Tue, October 31, 2023
  • Presented by Molly Stull

Auditing, BSA, Compliance, Customer Service, Fraud, General Compliance, Human Resources, Management/Employee Development

Ethical decisions can be challenging, but it’s important to embrace ethical choices as the repercussions impact you individually as well as your financial institution. Included in this session are best practices, and requirements as well as examples of bank bribery cases.

Coaching Skills Bootcamp

OnDemand
  • Recorded Mon, August 22, 2022
  • Presented by Karen Butcher
Karen Butcher
$279.00

Coaching Skills Bootcamp

OnDemand
  • Recorded Mon, August 22, 2022
  • Presented by Karen Butcher

Customer Service, Human Resources, Lending, Management/Employee Development, Teller

Managers who develop strong coaching skills inspire and encourage employees in the workplace in a way that brings out the best in others. Are you the one expected to address behavior issues in the workplace and often feel like you are not getting anywhere when you do? Is part of your job to learn how to tactfully have difficult or dreaded conversations with other people from time to time?

Workplace Violence: What You Don't Know CAN H...

Upcoming
  • Wed, October 25, 2023
  • Presented by Carol Dodgen
Carol Dodgen
$279.00

Workplace Violence: What You Don't Know CAN Hurt You

Upcoming
  • Wed, October 25, 2023
  • Presented by Carol Dodgen

Human Resources, Management/Employee Development, Risk Management/Legal

If you are the human resources professional in your institution, this timely session is for you. We will discuss violence prevention, red flags, counseling and defusing, handling disciplinary actions and terminations, and policies and procedures for prevention and response. You can't afford to miss this!

Are You Determined to Lead an Exceptional Bra...

OnDemand
  • Recorded Fri, April 08, 2022
  • Presented by Vicki Kraai
Vicki Kraai
$279.00

Are You Determined to Lead an Exceptional Branch?

OnDemand
  • Recorded Fri, April 08, 2022
  • Presented by Vicki Kraai

Human Resources, Management/Employee Development

Leading an Exceptional Branch is every branch manager's goal, right? Unless the branch manager is burned out, burned up, or not well prepared.

Secrets of a Successful Call Center Agent

OnDemand
  • Recorded Thu, November 03, 2022
  • Presented by Janice Branch
Janice Branch
$279.00

Secrets of a Successful Call Center Agent

OnDemand
  • Recorded Thu, November 03, 2022
  • Presented by Janice Branch

Customer Service, Human Resources, Management/Employee Development

Invest in your Call Center agents by ensuring they are well-trained to handle every call with courtesy and grace.

Nailing Your Job of Head Teller

OnDemand
  • Recorded Thu, February 16, 2023
  • Presented by Janice Branch
Janice Branch
$279.00

Nailing Your Job of Head Teller

OnDemand
  • Recorded Thu, February 16, 2023
  • Presented by Janice Branch

Customer Service, Human Resources, Management/Employee Development

This webinar focuses on assisting the Head Teller to enhance their skill sets of being a revered leader and helping them learn how to assist their tellers into realizing their potential. 

Managing a Successful Call Center

OnDemand
  • Recorded Thu, February 09, 2023
  • Presented by Janice Branch
Janice Branch
$279.00

Managing a Successful Call Center

OnDemand
  • Recorded Thu, February 09, 2023
  • Presented by Janice Branch

Customer Service, Human Resources, Information Technology/Security, Management/Employee Development

Almost all businesses today, have a Call Center for the convenience of assisting callers with inquiries, as well as conducting their financial business. Callers' expectations include being directed to the right person who can assist them efficiently and effectively. Come learn how to manage the processes needed for an effective Call Center and explore options on how to guide and coach agents to being the best representation of your Credit Union.

Understanding Bond Risks and Duration: Inform...

Upcoming
  • Mon, November 06, 2023
  • Presented by Todd Rosenfeld
Todd Rosenfeld
$279.00

Understanding Bond Risks and Duration: Information Important to Financial Institutions in a Changing Interest Rates Environment

Upcoming
  • Mon, November 06, 2023
  • Presented by Todd Rosenfeld

Compliance, General Compliance, Human Resources, Management/Employee Development

Join us for an informative and engaging webinar on the fundamentals of the bond market! This webinar is designed to provide you and your team with a comprehensive understanding of key concepts, including types of U.S. treasury securities, credit, and interest rate risks. By attending this webinar, your team will gain valuable insights and practical knowledge to help enhance your institution’s investment strategy.

Hiring for the Right Fit

OnDemand
  • Recorded Wed, June 01, 2022
  • Presented by Vicki Kraai
Vicki Kraai
$279.00

Hiring for the Right Fit

OnDemand
  • Recorded Wed, June 01, 2022
  • Presented by Vicki Kraai

Human Resources, Management/Employee Development

This program will step you through the best practices of hiring for the right fit. Being intentional about training managers and supervisors on the hiring process is key to creating stellar teams.

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Fulfill your credit union training needs with webinars

We offer over 100+ webinars per year for credit unions and 300+ webinars for banks covering topics such as compliance, employee development, coaching, BSA/AML, lending, TRID, as well as trending hot topics like pandemic preparedness, the Cares Act, regulation updates and much more! Delivered by respected financial services industry experts, our webinars are timely, relevant and always engaging.

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