Webinars

In the rapidly evolving landscape of B2B payments, financial institutions are under increasing pressure to modernize their payment strategies to meet the demands of today’s digital economy. This webinar will explore the latest trends and innovations in B2B payments, with a particular focus on the strategies financial institutions can employ to optimize their payment processes, integrate instant payments, and stay ahead in a competitive market.

This high-impact session will help you overcome common leadership pitfalls and unlock time-saving strategies that enhance productivity.

This webinar will help your staff determine if we are in a regulation and if so to determine the course of action. You will be amazed how focused training on front line issues will take you from zero to hero with your regulators. All changes for BSA and Regulation CC will be covered.

We will cover all the 2022 changes to deposit accounts and recap what needs to be done this year. We will also look at the status of pending legislation and continuing challenges facing the deposit side of the financial institution.

Regulation CC is the regulation governing the availability of funds for transaction accounts and the holds which financial institutions can place on checks. This regulation was passed in 1988 and continues to be one of the toughest compliance problems in financial institutions around the country.

During this webinar, we will look at what constitutes a Cyber Crime and how to report it on the Suspicious Activity Report.

Training managers and supervisors in on the hiring process are key to creating stellar teams. This workshop will take you through the best practices of hiring for the right fit, specific to the financial services industry.

Today, more than ever before, good customer service is vital to the success of any institution. It is the employee’s approach to customer service delivery that determines whether or not they will have the opportunity to sell additional products and services to the customer. Customers who feel a connection to the people who wait on them feel valued and well-cared for and will not only increase their relationship with the institution but will also recommend you to their friends.

This session will cover the critical topic of workplace violence – how to prevent it and what to do when confronted with it. Whether it's angry customers, disgruntled coworkers, or domestic violence that spills over into the workplace, we must be prepared to handle these volatile situations.