Webinars

If you are new to operations or just want to confirm you really understand ACH, then this class is for you.

Are you prepared for an active shooter event at your bank? Do you and your fellow employees know what to do if it happens? Don't leave these questions to chance. Attend this webinar to find out what you need to know to prevent and survive an act of violence.

Being an Information Security Officer is a big responsibility in today’s world of cyber threats and data breaches. This presentation is for those who are new to the role or have been the ISO for some time but want to review what is expected and how to be successful. As the ISO, part of your responsibility is building and maintaining the Information Security Program.

Are you feeling overwhelmed by the complexity of vendor due diligence in your credit union operations? Don't worry – help is here! Join us for a must-see webinar that will guide you through the essential elements of a strong vendor due diligence program. Whether you're a seasoned compliance professional or just starting out, you'll discover expert tips and best practices to streamline your process and ensure that you have all the appropriate documentation for each vendor.

Who determines the value of the service being delivered at your institution? Good service is vital to the success of any business. Research says that it takes 10 times the effort to keep a depositor loyal to an institution today, in comparison to the effort it takes to get them to choose to do business with the institution in the first place. Employees may execute the transactions accurately and be polite and courteous when interacting with the depositor, but does the member experience the interaction as satisfactory, but lacking something? The question becomes 'Is what I’m doing being experienced by the member in such a way as to make them feel this was the best service they’ve received?

Learn at your desk with your peers! During this four-part study, we will work directly from the FFIEC BSA Exam Manual. Spend time with Deb Crawford this year and become the BSA/AML Exam manual expert at your financial institution. Each section will be two hours of training and you will receive an electronic copy of the manual.

This presentation will navigate the intricate landscape of climate change, uncovering risks, regulations, and the lucrative opportunities that lie ahead for visionary leaders in the banking industry.

This webinar will deal with the ins and outs of making changes to loans of all types. We’ll discuss the compliance and legal requirements, operational challenges, and impacts to borrowers, guarantors, and other parties to the loan.

This informative ninety (90) minute webinar will cover the basics of proper credit reporting and how best to respond to consumer credit reporting disputes.